The future of healthcare – AI precision in a human world
By Abbie Leibowitz, M.D., Alyssa Scott, PhD, and Keri Robertson Fuenzalida, DO, FACOEP
Health Advocate
As leaders in health advocacy and population health, we are witnessing a pivotal shift—artificial intelligence (AI) is no longer a futuristic concept. It’s here, reshaping how care is delivered, how we engage employees, and the ways we support organizations in creating healthier, more resilient workforces.
At Health Advocate, we believe that AI’s true power lies in its ability to enhance—not replace—the human touch. In our recent webinar, The Future of Healthcare: AI Precision in a Human World, we explored how recent advancements in AI are redefining the employee experience while preserving the trust and personal empathy essential to healthcare.
Unlocking personalized, proactive care
Today’s healthcare landscape is more complex than ever. Generative AI (GenAI) helps us cut through that complexity. By rapidly processing voice calls, case notes, and other data sources, we can instantly generate summaries, surface key insights, and provide real-time recommendations that integrate seamlessly into our teams’ workflows. By embedding GenAI into our workflows, we’re eliminating friction and giving our teams more time to do what they do best: Connect, listen, and guide. With AI at their fingertips, they can respond faster, tailor care more precisely, and support members in ways that feel truly personal.
Empowering (not replacing) human expertise
AI isn’t about removing the human touch—it’s about enhancing it. Predictive models, real-time alerts, and smart dashboards aren’t about replacing our nurses, clinicians, or advocates—they’re designed to empower them. With the right insights at the right time, our advocates can offer more relevant, tailored support—strengthening their ability to engage with members in a way that’s thoughtful, timely, and impactful throughout every step of the healthcare journey.
Building a foundation of trust and ethics
We understand that AI’s potential must be balanced with responsibility. Our AI governance strategy is rooted in transparency, privacy, and compliance. With HIPAA-compliant systems and strict data protections in place and ethical guardrails, our members can trust that their sensitive health information is secure—always.
Looking ahead: AI that cares
The future of healthcare isn’t just about efficiency or algorithms. It’s about relationships. As we continue to expand AI across navigation, clinical care, well-being, and caregiving, our focus remains the same: Delivering precision-driven, deeply human support. Programs like Generations, which uses AI-driven resource navigation to help support caregivers, and Embody, which embraces a new approach to mind-body well-being, demonstrate how technology can be both powerful and personal.
At Health Advocate, we’re proud to lead this next chapter of healthcare innovation where AI precision meets human compassion to deliver whole-person support.
To view a replay of our recent webinar on this topic, click here.