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More than just advocacy
How Health Advocate’s integrated approach drives engagement
As healthcare costs continue to rise, organizations are seeking strategies to help improve the health of their workforce as a means to better manage these costs. Further, surveys show that benefit leaders partner with an average of four to six different vendors in their benefits and well-being programs. Yet despite offering a number of programs, many employers still face challenges engaging employees to take steps toward better health.
Shifting from a traditional standalone approach to an integrated matrix of services can improve employee health and well-being, enhance engagement, increase productivity, and tackle some of the primary issues that drive healthcare costs. And utilizing advocacy as the cornerstone of that strategy ensures employees have a single place to turn for help.
When an issue arises, employees are often confused about whom or where to call for help, leading to frustration. Dealing with the healthcare system can mean spending hours on the phone during the work day, reducing productivity and costing employers time and money.
Interconnecting employee benefits with one number to call or one platform can make the process more seamless for the employee and ensure benefits are used more effectively, saving time and money for the employer.
For example, for an employee with a chronic condition like high cholesterol, regular screenings with a healthcare provider, good nutrition and exercise, and appropriate medical treatment are critical to effective care. However, many people do not cover all the bases necessary to care for their chronic conditions on their own. Integrating benefits enables organizations to identify at-risk employees and provide interventions such as personalized reminders, access to coaching, periodic health screenings and other strategies to address gaps in care and better engage people in their healthcare.
As Health Advocate has introduced new solutions, integrating these programs with advocacy and incorporating data has been shown to increase engagement to an average of 40 percent and reduce the medical cost trend.
Leveraging data is the first step toward an integrated approach to benefits. Working with benefits providers like Health Advocate to design a package that connects key components on the back-end, while creating a seamless experience for employers and employees on the front-end, can have a significant impact on satisfaction, costs, outcomes and engagement.
To help its clients achieve this goal, Health Advocate introduced its new member website and app in early 2017, which further streamlines this integrated approach by connecting many of the employees’ benefits in one easy-to-access place. We continue to evolve the platform to enhance the member experience, adding features like single sign-on with other providers, mobile push notifications and more.
Integrating benefits offers numerous advantages to organizations and their employees. By simplifying access, employees are able to maximize their use of benefits, which can increase workplace productivity and benefit their employer. Adopting an integrated model also ensures benefits services are used more efficiently, resulting in improved health outcomes and reduced costs for both employees and employers.
Health Engagement
Redefined.
For most organizations, employee health engagement is a key component to building (and sustaining) a healthy, productive and cost-efficient workforce.
Health Advocate’s entire suite of integrated solutions – Advocacy, Wellness, Biometrics, EAP, chronic condition support and more – combine hands-on support with technology to make healthcare easier, with resources to maximize optimal health engagement, giving your the best return on your health benefit investment—now and in the future.
Most importantly, we understand how healthcare works and that most medical issues are less isolated and more complex than they appear. To that end, our most valuable asset is our award-winning team of dedicated, compassionate professionals, who go far above and beyond to deliver an exceptional, personalized service experience, every single time.
The power of simplification
Our unique Benefits Gateway solution serves as the primary integrator for all of an individual’s healthcare and benefits needs. Staffed by an experienced team of Personal Health Advocates and benefits experts, a single number routes employees to all of their health and employee-related benefits. This unique, highly effective approach gives us the opportunity to impact and provide support across a much wider range of healthcare and other important issues. In fact, our Benefits Gateway clients have utilization rates that are about 200 percent higher than other groups.
Move the needle with data
Taking it a step further, with medical claims data our experts can actually view health risks and gaps in care and take a full, 360 degree approach to motivating employees to improve their health. Our one-stop, fully integrated EmpoweredHealth solution combines key employee benefits and programs into one seamless experience, offering a true white-glove health concierge service you will not find elsewhere.
We also believe it’s important to make accessing our services easy. Employees can reach us by phone, email, online and using our interactive app anytime, 24/7. So they always have an expert at their side.
No matter what your challenges and goals, we’ll partner with you to transform the health of your employees and organization. You can count on us to take the initiative to start new conversations, change attitudes and behaviors and turn knowledge into healthy actions—and measureable cost savings.