Smarter support through AI and data
At Health Advocate, we believe navigating health and benefits should be simpler, more personal, and always compassionate. That’s why we’re transforming how we engage members and support organizations by combining care from humans with advanced data analytics and AI.
Data + AI =
Hyper-personalized support
Health Advocate’s AI-powered platform personalizes every experience by analyzing key data sources such as:
- Medical and pharmacy claims
- Health Risk Assessments (HRAs)
- Biometric screening results
- Member interactions and preferences
Multi-channel engagement that makes a difference
Using census data—or claims data (if provided) with our enhanced model—we identify health risks early and engage members through tailored, multi-channel outreach. This drives meaningful actions, closes gaps in care, and helps prevent costly or complex issues.
- Personalized outreach: Text, call, web messaging, email, and home mailers
- Gaps-in-care alerts and health reminders
- Monthly digital campaigns tied to national health observances
- Seamless integration with the member website and mobile app
- 24/7 support in 250+ languages
What it means for employers
Our AI-enhanced platform doesn’t just support members—it provides deep insight for employers too.
Employers see tangible results:
Improved employee health, reduced medical costs, increased engagement, and fewer administrative burdens on HR teams.
AI-enhanced human experience
Our AI solutions are HIPAA-compliant, SOC 2 certified, and built with privacy at the core. Every tool we use enhances, not replaces, human care.
Whether it’s our internal AI assistant supporting our human team or our member-facing virtual assistant, we design every model to be ethical, effective, and empathetic.
Smarter insights, better outcomes
Our enhanced client dashboards deliver real-time, AI-powered insights across key programs, including:
- Health Insights (HID+)
- EAP
- Advocacy & Navigation
- Generations
- Wellness & Coaching
Powering healthier outcomes
with personalized, data-driven support
Clients using Health Advocate’s data-enhanced advocacy solution saw a 10% lower annual medical cost trend and a 38% care gap closure rate in just one year—highlighting how personalized engagement and data-driven care coordination can significantly bend the cost curve.
Contact us to learn more about how Health Advocate seamlessly combines the power of human support, AI, and data to deliver personalized, effective solutions that improve experiences, outcomes, and value for every client and member.