Why partner with Health Advocate?
When you choose Health Advocate, you’re giving your employees more than just support. You’re giving them a trusted partner who’s with them every step of the way. We listen, we care, and we go above and beyond—because your employees deserve the best. We provide:
HIPAA-Compliant • NCQA Certified & Accredited • 24/7 Support for the Whole Family • 250+ Languages
Making the transition easy
We are committed to making this process seamless for you and your employees.
As an Optavise client, you have several flexible options:
- Exit your current agreement early without penalty
- Continue services month-to-month at current pricing until the wind-down date
- Transition to Health Advocate at any time for uninterrupted, expanded support
If you have any questions or would like to speak with someone directly, please reach out to me.
Kelly Schraven
Director, Channel Development and Partnerships
412.737.0680
KSchraven@HealthAdvocate.com
Transition FAQ
How the transition works
Will there be a gap in support if we move to Health Advocate?
No. We’ll ensure a seamless handoff so your employees are supported every step of the way.
Do we have to switch now?
No. You can continue services with Optavise month-to-month or transition to Health Advocate whenever you’re ready.
Will employees need to register again?
Yes—but we’ll make it easy. Employees will get welcome materials with step-by-step instructions to get started.
About our Health Advocacy & Navigation services
What is Health Advocacy?
It’s expert, compassionate help for healthcare and benefit issues—from claims and billing issues to finding care and understanding diagnoses.
What support is included?
- Finding in-network doctors and scheduling care
- Resolving billing errors and denied claims
- Explaining diagnoses and treatment options
- Coordinating second opinions
- Navigating all benefits—not just medical
- Whole-family care–we help employees’ families too
- Access to help 24/7, in 250+ languages
- And so much more, based on the program you select!
Do you work with our other vendors?
Yes. We act as your single point of contact, helping employees connect with your health plan, wellness, EAP, and more.
How is Health Advocate different from carrier support?
We’re independent. That means we work for your employees—not the insurance plan. No steering, just support.
Is it confidential?
Absolutely. All interactions are private and HIPAA-compliant.
We look forward to partnering with you!
At Health Advocate, you and your employees are at the heart of everything we do. We’re grateful for the opportunity to support your team, and we’re committed to making this transition as easy and supportive as possible.
Caring for you in all ways. Always.
Warmly,
The Health Advocate Team