Supporting our Well-being Members and Clients

Julia was taking medications prescribed by her primary care doctor to treat depression and anxiety.

Whenever stress mounted, she found herself taking more medication than prescribed, but was unable to stop.

Julia called Health Advocate.

1. Conducted a detailed intake to assess the extent of her prescription abuse, including how much medication she was taking when stress mounted
2. Explained the dangers of over-medicating and offered strategies to help her manage stress in a healthier way
3. Scheduled a series of check-ins to keep Julia accountable to her prescribed dosage
4. Julia was connected to a reputable substance abuse specialist for ongoing treatment and medication management support.

Patricia was going through a difficult divorce, which was causing her to lose sleep at night.

At work, she could barely function and was worried she was going to lose her job.

She logged in to the Health Advocate website’s EAP portal to find a counselor. After reviewing her options, Patricia:

1. Selected the Virtual Support behavioral health platform to locate a licensed counselor
2. On the confidential intake form, indicated that she preferred a female counselor with expertise in relationships for video counseling
3. Reviewed the credentials of several providers, and secured a virtual session with the one she preferred for the following day
4. Reviewed the credentials of several providers, and secured a virtual session with the one she preferred for the following day

After years of unsuccessful treatments for chronic back pain, Michael was referred to a spine surgeon who recommended a spinal fusion to improve his mobility and quality of life.

When his insurance company denied the procedure as “unnecessary,” Michael had a severe anxiety attack.

He called Health Advocate. His Personal Health Advocate:

1. Completed a detailed intake including his medical history and treatments to date
2. Contacted his insurance company, resulting in the denial being overturned
3. Answered his questions and helped him  prepare for the procedure
4. Sensing anxiety, connected Michael to a Health Advocate EAP Professional for support
5. Michael’s procedure was successful, and he described Health Advocate’s support as “life changing.”

David needed support and motivation to live a healthier lifestyle. His cholesterol levels were elevated, and he needed help with nutrition.

He had also tried unsuccessfully to quit smoking for several years.

He called Health Advocate. His Personal Wellness Coach:

1. Learned about his goals and challenges to help him develop a wellness plan
2. Set up weekly coaching sessions
3. Reviewed Health Advocate’s online  workshops and other resources
4. Provided guidance  on how to make healthier food choices
5. David learned to recognize unhealthy triggers and completely changed his daily habits. He also became tobacco-free

Sanjay, a new hire, needed help understanding and narrowing down his medical plan choices.

It was important that he find a plan that offered “out-of-network” benefits due to ongoing treatment with his current therapist.

He called Health Advocate. His Personal Health Advocate:

1. Reviewed his six plan options and personal preference to avoid HMO plans
2. Contacted the providers Sanjay chose to ensure they were in-network
3. Answered his questions regarding HSA and FSA options
4. Confirmed that the plan he chose included out-of-network coverage for his therapist
5. Health Advocate quickly clarified the pros and cons of each plan choice, so Sanjay could choose the optimal coverage.

Jolene, who has diabetes, was having ongoing problems getting her diabetic supplies.

She called Health Advocate. Her Personal Health Advocate:

1. Conducted a detailed clinical intake; assessed the need for diabetes education and reviewed coverage
2. Clarified supplies and access barriers; reviewed providers and compliance with treatment plan
3. Determined the presence of condition-related anxiety and other stressors; referred to EAP
4. Checked Jolene’s heath plan resources and warm transferred to the Disease Management program
5. Health Advocate resolved Jolene’s supply issues and followed up to identify any barriers to engaging in other recommended resources.

When an employee was tragically killed in a biking accident, a client needed immediate help to communicate to and support the organization.

With multiple locations, logistics were also a challenge.

They called Health Advocate. Their Disruptive Event Management Team:

1. Dispatched a licensed counselor to the worksite within 24 hours
2. Developed a customized strategy to address the client’s concerns
3. Coordinated and provided multiple individual and group onsite counseling sessions in three locations
4. Provided support materials and reinforced the availability of the EAP program to employees
5. Having onsite counseling was key. “Employees really appreciated our company for providing these services.”

A drive-by shooting occurred next to the client’s building, resulting in the death of a man in his car.

While no employees were directly impacted, many witnessed the event.

They called Health Advocate. Their Disruptive Event Management Team:

1. Dispatched a licensed counselor to the worksite within 24 hours
2. Developed a customized strategy to address the client’s concerns
3. Provided individual and group onsite counseling sessions and ongoing coping tips
4. Reinforced the availability of the EAP program and its resources
5. Having a counselor at the worksite was key to getting employees the support they needed to move past the tragedy

A subcontractor was killed when he accidentally fell from a structure on a large construction site.

Many people were traumatized by witnessing the event.

They called Health Advocate. Their Disruptive Event Management Team:

1. Dispatched a licensed counselor to the worksite the following morning
2. Provided individual and group counseling sessions to impacted employees
3. Reinforced the EAP as an ongoing resource for follow-up needs
4. Supported other subcontractors by directing them to their own employers/EAP
5. Health Advocate was a key partner throughout the process to help employees navigate a very difficult situation