{"id":7537,"date":"2020-09-29T11:20:00","date_gmt":"2020-09-29T15:20:00","guid":{"rendered":"https:\/\/www.healthadvocate.com\/site\/?p=7537"},"modified":"2020-09-29T11:32:24","modified_gmt":"2020-09-29T15:32:24","slug":"helping-employees-navigate-health-benefits-during-open-enrollment","status":"publish","type":"post","link":"https:\/\/www.healthadvocate.com\/site\/article\/helping-employees-navigate-health-benefits-during-open-enrollment","title":{"rendered":"Helping Employees Navigate Health Benefits During Open Enrollment"},"content":{"rendered":"\n

By Eve Glicksman | SHRM
September 29, 2020<\/strong><\/p>\n\n\n\n

COVID-19 creates new challenges for benefits communications<\/em><\/p>\n\n\n\n

Employees are befuddled by their health care coverage. This is nothing new but at the height of a pandemic, it’s all the more troubling.<\/p>\n\n\n\n

Only about one-third of employees (34 percent) have a solid understanding of their coverage options, while 15 percent have a “somewhat” or very low level of understanding<\/a>. That’s the estimate of 461 benefits managers across the U.S., polled by the International Foundation of Employee Benefit Plans over the summer.<\/p>\n\n\n\n

“Employers are aware and frustrated by it,” said Dr. Arthur Leibowitz, chief medical officer and founder of Health Advocate, a provider of benefits programs based in Plymouth Meeting, Pa. Employees “don’t pay attention to benefits until they need them or run up against a problem with them.”<\/p>\n\n\n\n

Health Advocate’s tool, Enrollment Advocate, walks employees through benefits selection with a combination of app, online service and phone assistance. The value of this approach is having access to a person who can explain the benefits structure so HR managers don’t have to take the calls in-house, Leibowitz said.<\/p>\n\n\n\n

To read the full article, please click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Employees are befuddled by their health care coverage. This is nothing new but at the height of a pandemic, it’s all the more troubling.<\/p>\n","protected":false},"author":11,"featured_media":6053,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5],"tags":[83,65,67,146,46,82],"class_list":["post-7537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-abbie-leibowitz","tag-benefits-communications","tag-employee-benefits","tag-enrollment-advocate","tag-health-advocate","tag-open-enrollment"],"acf":[],"yoast_head":"\r\nHelping Employees Navigate Health Benefits During Open Enrollment | Health Advocate<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.healthadvocate.com\/site\/article\/helping-employees-navigate-health-benefits-during-open-enrollment\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Helping Employees Navigate Health Benefits During Open Enrollment\" \/>\r\n<meta property=\"og:description\" content=\"Employees are befuddled by their health care coverage. 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