{"id":3776,"date":"2018-04-13T11:12:43","date_gmt":"2018-04-13T15:12:43","guid":{"rendered":"https:\/\/www.healthadvocate.com\/site\/?p=3776"},"modified":"2020-01-14T17:17:29","modified_gmt":"2020-01-14T22:17:29","slug":"study-employees-find-accessing-benefits-through-multiple-vendors-confusing","status":"publish","type":"post","link":"https:\/\/www.healthadvocate.com\/site\/article\/study-employees-find-accessing-benefits-through-multiple-vendors-confusing","title":{"rendered":"Study: Employees find accessing benefits through multiple vendors confusing"},"content":{"rendered":"<p><strong>By Valerie Bolden-Barrett | <em>HRDive<\/em><br \/>\n<\/strong><\/p>\n<p><strong>Dive Brief:<\/strong><\/p>\n<p>More than 40% of employees find that dealing with multiple vendors to access their benefits is confusing, according to a new Health Advocate&#8217;s survey, &#8220;Driving Benefits Engagement: Strategies to Optimize Employee Health and Well-Being Programs.&#8221; To add to the confusion, 54% of employers offer access to benefits on different platforms requiring separate logins, causing workers to forego the process.<\/p>\n<p>Survey participants found fragmentation to be a major barrier to engagement. However, touch tools for accessing benefits remain employers&#8217; main means for enhancing engagement, and 78% of employers offer workers live support to help them navigate the benefits system and make healthcare decisions. The same percentage of respondents said live support increased engagement.<\/p>\n<p>Survey results show that other key drivers of engagement include consistent communication, including intranets and newsletters (78%); events and meetings (67%); contributions to flexible spending accounts (FSAs), health savings accounts (HSAs) and health reimbursement arrangements (HRAs) (65%); and incentives, such as reduced insurance premiums, cash and gifts (54%).<\/p>\n<p><strong>Dive Insight:<\/strong><\/p>\n<p>Employers know well the advantages of having a healthful, happy and productive workforce. But as Health Advocate&#8217;s survey indicated, the high costs of medical care and stress in the workplace also force employers to consider employee wellness as a business imperative.<\/p>\n<p>A benefits program that&#8217;s fragmented and disjointed and that forces employees to access their benefits through multiple vendors creates an uneven employee experience that won&#8217;t encourage engagement. Tech tools can help workers access benefits quickly and conveniently 24\/7, but this ease of access is compromised if they have to contend with a series of logins on different platforms. For this reason, many have opted for concierge or all-in-one services with a single access point to try and streamline the benefits experience.<\/p>\n<p>Communication lapses in the workplace usually top most workers&#8217; list of complaints. Benefits options, details and changes should be communicated regularly, not just during open enrollment. Benefits are complicated, and cramming information about them in a few weeks&#8217; time is usually more than employees can easily digest. Education on options can go a long way in encouraging engagement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Valerie Bolden-Barrett | HRDive Dive Brief: More than 40% of employees find that dealing with multiple vendors to access their benefits is confusing, according to a new Health Advocate&#8217;s survey, &#8220;Driving Benefits Engagement: Strategies to Optimize Employee Health and Well-Being Programs.&#8221; To add to the confusion, 54% of employers offer access to benefits on [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":1960,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5],"tags":[141,140,42,46,66],"class_list":["post-3776","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-advocacy","tag-benefits","tag-engagement","tag-health-advocate","tag-survey"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\r\n<title>Study: Employees find accessing benefits through multiple vendors confusing | Health Advocate<\/title>\r\n<meta name=\"description\" content=\"More than 40% of employees find that dealing with 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