{"id":3263,"date":"2017-08-02T11:36:30","date_gmt":"2017-08-02T15:36:30","guid":{"rendered":"https:\/\/www.healthadvocate.com\/site\/?p=3263"},"modified":"2020-01-14T17:28:56","modified_gmt":"2020-01-14T22:28:56","slug":"wests-health-advocate-solutions-introduces-new-member-platform","status":"publish","type":"post","link":"https:\/\/www.healthadvocate.com\/site\/press-release\/wests-health-advocate-solutions-introduces-new-member-platform","title":{"rendered":"West’s Health Advocate Solutions Introduces New Member Platform"},"content":{"rendered":"

Streamlined website and mobile app to be deployed at thousands of organizations and available to millions of employees and members nationwide<\/em><\/p>\n

Plymouth Meeting, PA, August 2, 2017 – <\/strong>West’s Health Advocate Solutions, a leading clinical health advocacy company, announced today the latest update of its interactive online member engagement experience. The website and mobile app<\/a> both enable members to access all of their Health Advocate services in one place, seamlessly connecting them to experts and resources to help them get the information and assistance they need to navigate the healthcare system, access care and improve their health.<\/p>\n

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Developed by top informatics experts, Health Advocate combines its powerful, unique data analytic abilities and proprietary algorithms with machine learning to drive features of the new site and app, automatically delivering personalized recommendations to members, encouraging them to take specific actions unique to their needs and goals. The same information is also available to Personal Health Advocates, leading to a better member experience and improved outcomes.<\/p>\n

Abbie Leibowitz<\/span>, M.D., F.A.A.P., Chief Medical Officer, Founder and President Emeritus of West’s Health Advocate Solutions, said, “In order to effectively meet members where they are in their health and wellness journey, it’s critical that we provide even more convenient access to our services and programs. With this latest release, we can more easily connect members with excellent, expert personal support, along with providing the ability to utilize a number of new digital tools to track and manage their health.”<\/p>\n

The new, easier-to-use member website and app combine the guidance of Personal Health Advocates with data-driven technology, providing personalized support while driving increased engagement. As an all-in-one, integrated hub for both Health Advocate programs as well as other health, wellness and benefits services, it is now easier for members to connect with all of their benefits via the channel that works best for them – online, via the app or by calling a Personal Health Advocate.<\/p>\n

Since the platform was first introduced last April, Health Advocate has identified more than 2.5 million member-specific actions to help users take steps toward better health. As an industry leader for nearly 20 years, Health Advocate understands what members need to effectively take charge of their health.<\/p>\n

Key features of the new online member experience include:<\/p>\n