If you or a loved one is experiencing an urgent health issue, such as illness or injury, taking these steps can help avoid delays and safely seek care:

1. Call 911 if symptoms include unconsciousness, chest pain, trouble breathing, uncontrollable bleeding, severe pain or other emergency issues. The dispatcher will walk you through what to do next as the ambulance heads your way.
2. Contact your healthcare provider. Your provider may be available for a phone consultation or through a telehealth virtual visit. They can review your symptoms and determine the best course of action. If necessary, they can help guide you to the appropriate facility for care. Additionally, if you have access to a telemedicine service through your employer, this can be a great resource to help review and discuss your symptoms and seek care.
3. In situations where an urgent care or ER is needed, it may be helpful to call ahead so preparations can be made in advance.
4. When visiting a healthcare facility, there are a few things to keep in mind. You may be concerned about contracting COVID-19, but it is also important to recognize that hospitals and other medical facilities are taking every precaution to protect both staff and patients, including those with and without COVID-19. Depending on the circumstances, when you arrive, you may be screened for fever or other symptoms prior to entering and then directed to an appropriate area for conditions that may not be COVID related. Do not be alarmed that the providers will be wearing personal protective equipment – this is for your safety and theirs, even if you do not have symptoms of COVID-19.

Knowing what to expect and how to protect yourself in an urgent or emergency health situation can help ensure you safely and quickly receive the care you need.

Pharmacy Options – Maintenance medications are a key component of treatment for many chronic conditions. In order to avoid running out and safely refill your prescription, consider utilizing the drive-through at your regular pharmacy or moving your prescription to a mail order pharmacy. Mail order pharmacies can provide a longer supply of medications, making sure you have enough to last for an extended period. Make sure to let your provider know if you need medication.

Telemedicine – While it may not be possible to have an in-person office visit, it is important to keep your regular appointments. You may be able to access your provider through virtual visits or phone consultation so that you can review and discuss your ongoing care. It may also be possible to access care through telemedicine services provided by employers.

Support Services – Additionally, your employer may provide other programs like advocacy and coaching specific to the care of chronic conditions. Nurses and other experts can help connect you with providers, identify pharmacy options in your health plan, and share information and guidance to help manage your condition. Contact your HR department to find out what might be available to you.

Ongoing management of chronic conditions can help you and your providers work together to address health issues sooner rather than later, potentially preventing challenges beyond the COVID-19 pandemic.

Depending on the nature of the visit, some doctors have transitioned to virtual or telehealth options. While this may not be possible for all visits (like dental or vision exams), it can be a great way to continue the dialogue with your physician about your overall health. If anything you discuss needs further attention, you can address it in a timely and appropriate way.

Some offices may still be seeing patients for in-person well visits, especially pediatricians. Kids should still be receiving scheduled immunizations, so check with your children’s provider to confirm how they are continuing care at this time.

If you do need to visit the office for a screening or immunization, take precautions – wear a mask, clean your hands regularly and follow any other procedures outlined by your provider.