Restructuring for growth initiated an evaluation of employee benefits for a leading national provider of consumer health and home care electronics technology. Challenges included a fragmented benefits offering provided by multiple, non-integrated carriers and vendors, as well as an employee population that was confused and not engaged in their benefits and programs.
Solution: A single toll-free number to reach all benefits and programs
The client implemented Benefits Gateway™, a Health Advocate solution that connects employees to all of their benefits through a single toll-free number.
Educated in the client’s offerings, experienced Personal Health Advocates and Benefits Specialists answer questions, resolve issues, and connect employees to the right benefit at the right time.
- Simplified access to benefits with one number to call
- Streamlined employee experience to increase engagement
- Applied advanced health data analytics to identify and coach at-risk members and close gaps in care
- Tracked all activity on a single technology platform
Health Advocate provided personalized support to locate the right providers, coordinate care, answer benefit questions and more. Employee engagement and satisfaction continued to rise significantly from the previous reporting period.
- Over 6,000 care gaps closed
- Over 31,000 member interactions, 4x greater than the previous reporting period
- $5.5 million in medical cost savings
- $1.9 million in productivity, plan and member savings