A Holistic Well-Being Approach Reduced Stress and Absenteeism for a Major Healthcare System

Achieving total well-being works best when employees have the right support at the right time. Our integrated, customized approach is industry-specific and focuses on early intervention with employees and supervisors to reduce stressful situations.

For healthcare, the industry that employs the greatest number of people in the U.S., employees are typically challenged with safety issues, long shift work hours, easy access to controlled substances, and the inherent strain of dealing with extremely sick or difficult patients. Workers in these situations often put their self-care last, leaving them at risk for developing stress-related illnesses including depression, anxiety and substance abuse disorders. Here is an example of how Health Advocate helped a healthcare worker address a number of stress-related problems impacting her performance, productivity and well-being.

Case Study

A supervisor at a large healthcare system employing 25,000 workers received complaints from patients about an employee (a nurse) who was acting irritable. She was also increasingly absent from her job. The supervisor referred her to Health Advocate, who implemented an integrated, multidisciplinary team approach emphasizing self-care.

The Problem:

After her supervisor wrote her up for missing work and being irritable with patients and upon her supervisor’s referral, the employee contacted Health Advocate, initially for help with depression.

The Solution:

Health Advocate’s EAP intake team confirmed that the employee was suffering from chronic depression, as well as unmanaged diabetes, and had also reported many unsuccessful attempts to lose weight as recommended by her doctor. Additionally, the employee was in the initial stages of developing an eating disorder.

Health Advocate assembled a multidisciplinary team to help in the following ways:

  • An EAP Licensed Professional Counselor assessed the severity of her depression, provided short-term counseling focused on coping strategies and coordinated an evaluation by a psychiatrist in the event medication was needed.
  • A Wellness Coach worked with the employee so she would consult with her doctor to improve compliance with her diabetes treatment plan, helped her begin a walking program, and provided guidance with diet, nutrition and healthy eating habits.
  • A Personal Health Advocate provided additional education about depression and diabetes to increase her motivation to take her medications as prescribed, plus clinical support to help her begin monitoring her blood sugar and increase her physical activity to better manage her diabetes.

The Results:

After three months, the employee demonstrated the following results:

  • Consistent attendance at work; no absences
  • Improved job performance; no reported patient complaints
  • Improved compliance with all medication recommendations
  • Successfully achieved goals for managing her diabetes and adhering to her treatment plan