Your Guide to Health Advocate
Health Advocate is a special benefit paid by your plan sponsor (i.e. employer, etc.) to help you and your entire family navigate the healthcare system and maximize your healthcare benefits. Our comprehensive service will help you with clinical and administrative issues involving your medical, hospital, vision, dental, pharmacy and other healthcare needs. Below is a quick overview.
Health Advocate is here to help you and your family
- Highly personalized service
- Support provided by a team of healthcare professionals
- Expert at solving medical, clinical and administrative issues
- Objective and independent help
- Fully protects your privacy and confidentiality
An Important Note About Our Service
Health Advocate…
- Does not replace your health insurance coverage
- Does not provide medical care or recommend treatment
Rather, Health Advocate…
- Helps you meet your healthcare needs
- Works through issues with healthcare professionals and insurance companies
Your Health Advocate Welcome Kit
To view brochure, please click on the graphic.
Brochure |
Wallet Card |
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Who is eligible to use Health Advocate?
- You
- Your spouse
- Your dependent children
- Your parents
- Your parents-in-law
How Does Health Advocate Work?
- Members call us with an issue or problem.
- You are assigned to your own Personal Health Advocate, typically a highly trained registered nurse. Your PHA is supported by a team of medical directors and administrative experts who also work to help you.
- When you call the first time you will be asked to complete a simple one-page Authorization Form providing us with your permission to work on your behalf.
- We work to solve your problems and support your needs.
How Do We Help?
- Find qualified doctors and hospitals
- Schedule appointments with hard-to-reach specialists
- Identify “best-in-class” medical institutions for a serious illness or injury
- Help maximize your benefits
- Provide help using existing insurance provider networks
- Help resolving eligibility, benefit and claims issues
- Assist with eldercare issues
- Save money on healthcare bills and help reduce out-of-pocket costs
- Help negotiate with providers on your behalf
- Navigate through the healthcare system to help you obtain the services you need
- Secure second opinions to help provide peace of mind
- Help find community services when needed
- Assist with correcting billing mistakes
- Help find clear, objective health information to help you make an informed decision
FOR ASSISTANCE
Contact Health Advocate
Telephone: 1-866-695-8622 (toll-free)
Email: answers@HealthAdvocate.com
Our hours:
Health Advocate can be accessed 24/7. Our normal business hours are Monday - Friday between 8am and 9pm Eastern Time. After hours and during weekends, on-call staff is always available for assistance with issues that need to be addressed during non business work hours.
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