Health Advocate

Privacy StatementAbout Health Advocate

Health Advocate is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Health Advocate website and governs personal and healthcare data collection and usage. By using the Health Advocate website, you consent to the data practices described in this statement.

Collection and Disclosure of your Personal Information:

As a member of a Health Advocate program, your personal and healthcare information, including, but not limited to, your name, address, telephone number, email address, social security number, member identification number, medical records, billing records, claims information, information on your medical conditions, prescribed medications, health risk status, and other health and wellness-related information (“Personal Health Information”), needs to be collected, maintained and made available to Health Advocate employees and strategic partners so that Health Advocate can administer its program on your behalf. Health Advocate also collects anonymous demographic information, which is not unique to you, such as your age, zip code, gender, preferences and interests.

Some of this Personal Health Information is collected and used in order to report quarterly utilization on an aggregate basis, and in an anonymous manner, to the employer group with whom you are associated. In no event is your name or other personally identifying information disclosed to your employer in this aggregate report. Notwithstanding the foregoing, your Employer may sponsor an employee incentive plan(s) or provide a disease/condition management program(s) for which you may be eligible to participate. In the event that Health Advocate is requested by your employer to disclose identifying information, for purposes of administering such incentive plan(s) and/or disease/condition management program(s), Health Advocate will comply.

Health Advocate will use and disclose your Personal Health Information only as necessary to administer Health Advocate’s Programs. For example, we may use your Personal Health Information to assist you and provide Care Coordinationtm, Healthy Reminderstm, Healthy Wheelstm, Doctor Reachtm, Claims Assistancetm, Health Coaching, SeniorCare Navigatortm, Appeals Assistancetm services and various Wellness programs. We may also disclose your Personal Health Information with contracted service providers and trusted strategic partners. Health Advocate does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

There is also information about your computer hardware and software that is automatically collected by Health Advocate. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Health Advocate for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the Health Advocate website. Health Advocate cannot read or access any of your private online communications, other than those sent specifically to Health Advocate.

Health Advocate collects and uses your personal information to operate the Health Advocate website and to deliver the services you have requested. Health Advocate does not sell, rent or lease its customer lists to third parties. Health Advocate may share data with trusted strategic partners, some of whom may provide services on the Health Advocate website. Other strategic partners may help us perform statistical analysis, send you email or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Health Advocate, and they are required to maintain the confidentiality of your personal information.

You have the right to: (i) request certain restrictions on the use of your Personal Health Information; (ii) receive an accounting of disclosures of use of your Personal Health Information; (iii) amend your Personal Health Information; (iv) complain to Health Advocate’s designated privacy officer at 1-866-385-8033, or the Secretary of Health and Human Services if you believe your privacy rights have been violated; and/or (v) revoke your authorization to Health Advocate to use and disseminate your Personal Health Information.

Health Advocate will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary: (a) to conform to the edicts of the law or comply with legal process pursuant to a subpoena or summons; (b) to protect and defend the rights or property of Health Advocate; (c) to act under exigent circumstances to protect the personal safety of users of Health Advocate, or the public; (d) as permitted by law with our attorneys, accountants and auditors, your authorized representatives, if any, healthcare providers, third-party administrators, disease management companies, insurance companies, or insurance agents and brokers; (e) to government agencies or accrediting organizations that monitor our compliance with applicable laws and standards; and/or (f) we will not disclose Personal Health Information to any other third parties without your request or authorization.

The Health Advocate website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize your Health Advocate pages, or register with the Health Advocate site or services, a cookie helps Health Advocate to recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return to the same Health Advocate website, the information you previously provided can be retrieved, so you can easily use the Health Advocate features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Health Advocate website.

Health Advocate encourages you to review the privacy statements of websites you choose to link to from Health Advocate so that you can understand how those websites collect, use and share your information. Health Advocate is not responsible for the privacy statements or other content on websites outside of the Health Advocate website.

Disclaimer:

Health Advocate does not provide health insurance or medical services, nor does it recommend treatment. Consequently, all medical services are provided by independent healthcare practitioners, who are not employees or agents of Health Advocate, Inc. Health Advocate provides administrative and informational services through its employees. All of Health Advocate’s services are offered in a manner that fully respects and protects the privacy of our members and the confidentiality of their personal health information and is compliant with all regulatory requirements.

Security of your Personal Information:

Health Advocate secures your Personal Health Information on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement:

Health Advocate will occasionally update this Privacy Statement to reflect Company and customer feedback. Health Advocate encourages you to periodically review this Privacy Statement to be informed about how Health Advocate is protecting your information.

Contact Information:

Health Advocate welcomes your comments regarding this Statement of Privacy. If you believe that Health Advocate has not adhered to this Statement, please contact us via telephone at 1-866-385-8033 or via email at answers@HealthAdvocate.com. We will use commercially reasonable efforts to promptly determine and remedy your concern.