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“Thank you for not giving up”
Cindy, mother of a daughter who was born without nerves in her face, tried unsuccessfully to get a final surgery as a follow-up to the previous surgeries performed by world-class specialists. Over four years, surgeries were scheduled and cancelled and Cindy faced the prospect of $122,000 out-of-pocket expenses. Health Advocate helped her sort through the details of the necessary care, including helping to facilitate the continuity of care provided by the surgeons and hospitals familiar with the case. As a result, Cindy’s daughter received the surgery she desperately needed and Cindy was spared a bill that may have bankrupted her. Health Advocate was able to achieve in two weeks what Cindy was unable to do in two years and gave her peace of mind that she did all she could do for her daughter. |